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Dear Mr. UPS dude:

  1. People work. People have lives. People do not have all day to sit around and wait on you.
  2. Even if we could leave instructions to deliver the box to a neighbor, we cannot ask said neighbor to wait around all day - because our neighbors work, and have lives, etc.
  3. On the off-chance we can arrange to be around the house for a day, we typically cannot arrange to schedule that day on short notice. So requiring the three delivery attempts to be made on three consecutive days is especially idiotic. Doubly so when you are incapable of having them deliver it in a certain time frame (I mean a four-hour window, not a specific time).
  4. As is expecting us to pay for the privilege of rescheduling the delivery date.
  5. And paying more to do it through a representative rather than using the online form that crashed Chrome not once but twice. Srsly, having to use the phone system you laughingly call customer care should earn me a lower price.


No love,

Me.

**************************

After all that was done I asked to speak to my "care representative"'s manager so I could complain about the policy and got put on hold again for about five minutes, then was brought back and told that the manager was unavailable but that they would pass my complaint to the corporate office. Half the purpose of making a complaint is the cathartic release of expressing it to someone whose company is the source of your frustration.

I tend to try not to work blue in this blog but just this once:

BLOODY FUCKING HELL

Because, really, I'm about at the end of my rope here with dealing with idiotic policies. More than that, with the kind of idiotic policies that make me feel like I am imposing. I lost my wallet lately along with my ATM card and my official state ID, and had mailed my passport in to the gov to get it renewed. Basically the only ID I have is my school's photo ID and a birth certificate, which they take but only after asking me a dozen questions and they will only give me so much cash at a time. I know, it's to protect my security. Still I'm about at the end of my wits on this one.

Things will work out. I know. But still... sheesh!

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Comments

( 5 comments — Leave a comment )
celandineb
Jul. 14th, 2011 01:07 am (UTC)
I have never thought any of the various delivery services were really much of an improvement over the USPS. Sheesh indeed!
lin4gondor
Jul. 14th, 2011 01:12 am (UTC)
Sign my name to that UPS complaint as well. It's really absurd how they do things. I had a package get returned to sender because I couldn't manage to be home during their short expanse of delivery time. Another time I waited all day for some vital medication to be delivered and if I hadn't been looking out for them, I would have missed it, because they just ran over and left it on the step. Outside an apartment building in Chicago.

Bless you, my dear. May things smooth out for you so your wits won't be so stretched.
hhimring
Jul. 14th, 2011 06:39 am (UTC)
Oh dear!
I don't suppose there is a way you could get it delivered for you to someone at your workplace who has a desk job--a departmental secretary or something?
I used to think that people's expectations still hadn't caught up from the time when most working people had a spouse at home who could take deliveries, etc. But really, if they still haven't caught up with the way things have changed since, they're dinosaurs!
azalaisdep
Jul. 14th, 2011 11:34 am (UTC)
Ohhh, I feel your pain. Can you find out who the Head of Customer Service at UPS is and write them a really stinking letter, just for the catharsis?

Parcel deliveries are just an unending pain. One additional thing that hacks me off is that very few online retailers, at least here in the UK, tell you which parcel carrier they use. In many cases that would materially affect my decision about whether or not to buy from a particular retailer, because if I'm not in for the original delivery then some carriers' depots are convenient, some are not, some are open at sensible hours, some not, etc (and I have the luxury of access to a car, so I can go and pick stuff up in theory!)

I actually prefer Royal Mail's Parcelforce - not only can the Resident Geek or I cycle to their depot in town (which is open on Saturday mornings, and before work), but they give the alternative option of having items redirected to our local post office for collection.

Fortunately, we live on a street where the immediate neighbours all know each other and not all work outside the home 9-5 Mon-Fri; so one can fairly safely tick the "leave safe with neighbour" box and know that one's parcel won't get pinched. On Fridays, which are currently my day at home with Second Small Person, I often spend the entire morning taking in other people's internet shopping :-)
frenchpony
Jul. 14th, 2011 12:44 pm (UTC)
This is exactly why I hate UPS with the burning fire of a thousand suns.
( 5 comments — Leave a comment )

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