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adventures in eating out

Lesson #1 on running an eatery with limited space: if you’re going to let your delivery people hang out in the dining area (and I get this is NY, so that really is okay): you really - really need to teach said delivery people not to be obnoxious and loud. While trying to eat my gyro tonight there were three people who were yelling at each other and horsing around as they waited for orders to need delivering.

Because, you know, sometimes people who pay for their food want to enjoy it in peace. And you’re being paid to be there, indirectly by folks like me. So tone it down.

I’m a bit embarrassed that I was a bit obnoxious in turn, giving them the evil eye and doing everything but walking over and telling them to shut the !@#$ up so I could enjoy the meal I’d just paid for. $8 isn’t high-dining by any stretch of the imagination, but it’s enough to buy a relaxing hour while you eat. And yeah, I’m not proud of myself for giving those kids the evil eye, I could have handled it better, but actually telling me off and saying you have a right to be there too? Not cool. I’m going to go by tomorrow during the daytime hours and speak to the manager about this, because it’s quite probable they’ve lost my business, or at least a good part of it.

Originally published at Faith Seeking Understanding. You can comment here or there.


( 1 comment — Leave a comment )
Oct. 23rd, 2012 04:05 am (UTC)
Not a thing wrong with giving them the evil eye! It's a very useful tool in social interactions--it is a silent way of registering disapproval without having to be loud and obnoxious yourself.

And, yes, by all means tell the manager. People who work in customer service should ALWAYS have the customer's experience in mind; that goes for retail, or fast food or fine dining or any other such business!

I work in customer service myself, and when I shop or go out as a customer I expect the same sort of courtesy and respect that I show my customers when I am at work.

I have no sympathy for people who don't give good customer service.
( 1 comment — Leave a comment )



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